Privacy policy

What you send us, the technical details every website receives, and what our visitor-identification service records as you browse.

When you ask for an estimate

Your name and phone number, your email address if you give one, where the work is, the service you’re asking about, and what you tell us about the job, along with the time your request arrived.

When you apply for a job

The job, your name, phone number and email address, your town if you give it, what you tell us about your experience, and your résumé if you attach one.

When you call, text or email us

Whatever you choose to tell us.

When our staff sign in

Signing in is for our staff. It works through a Google account or a link sent by email, so we receive the email address used and, with Google, the name and profile picture on the account. No passwords are stored.

On every visit

Like any website, the companies that host this one receive technical details with each visit — your IP address, your browser and device, and the page you asked for — and keep them in their logs for a limited time. We don’t add them to anything you send us. To stop floods of automated requests, we also count how many requests the forms, and the lookups that ask Google for addresses and reviews, have had from a network address in the last hour, as a scrambled code that can’t be turned back into the address, and delete the count within a day.

To count visits

We count visits with Vercel Web Analytics. For each page you open it records the page, the website that sent you, your approximate location (country, state and city), and your browser, operating system and type of device. It also counts taps on our phone number, with the page they were on, and whether an estimate request was started or sent, with the service chosen — never anything you type. It sets no cookies and doesn’t identify you: it tells visitors apart with a scrambled code that is thrown away after 24 hours.

To learn who visits

We use Warmly to learn which businesses, and sometimes which people, visit this website. For each page you open, it records your IP address, the page and how you came to it, and details of your browser and device, and it stores a cookie in your browser so that it can recognize you when you come back. Warmly matches this against information from other companies to work out the business or person behind the visit, and tells us that and the pages they looked at. It isn’t loaded if your browser sends a Global Privacy Control or Do Not Track signal (see “Cookies and tracking”).

• To answer your estimate request: to email you that it arrived, if you give an email address; to call, text or email you about it; to come and look at the work; and to do it.
• To consider your job application and get in touch about it.
• To see which businesses, and sometimes which people, have looked at our website and what they looked at, so that we can follow up about work they may need.
• To keep this website running and to filter out spam.

Asking for an estimate means agreeing that we may call or text you about your request, as the form says. Reply STOP to any text to stop them.

We don’t sell what you send us, or share it for advertising. Information from this website reaches:

• Vercel, which hosts this website and counts its visits, and Supabase, which stores what you send us — estimate requests, job applications and résumés — and runs our staff sign-in.
• Resend, which sends this website's emails: our office's copy of your estimate request, and the confirmation we email you if you give an email address.
• Warmly, which identifies visitors to this website for us, and the companies whose information Warmly matches visits against (see “Cookies and tracking”).
• Google Maps, which suggests addresses while you type into the estimate form's address box. Our server asks it, so what reaches Google is the text you have typed and nothing else.
• Google, for the Google reviews on our home page. Our server asks Google for the reviews, telling it nothing about you; your browser then loads each reviewer's profile picture from Google, which gives Google the technical details any website receives — your IP address and browser — but not the page you are on.
• Google, through reCAPTCHA on the estimate and job application forms, which checks that a person rather than a program is filling them in.
• Google, when a member of our staff signs in with a Google account, and our email provider, when you email us.
• Anyone a job needs it for, when you've asked us to do that job — a city, for example, for a tree removal permit you want us to apply for.
• Anyone the law requires us to give it to.

This website uses Warmly to learn who visits it. Its code runs on each page you open, stores a cookie in your browser so that it can recognize you when you come back, and sends Warmly your IP address, the pages you open and how you came to them, and details of your browser and device. Warmly matches these against information it gets from other companies to tell us which business, and sometimes which person, a visit came from, and Warmly and those companies may recognize your browser on other websites and over time. Warmly’s privacy policy (opens in a new tab) applies to it, and you can ask Warmly not to sell or share your information through its opt-out form (opens in a new tab).

The estimate and job application forms use Google reCAPTCHA to tell people from automated spam. When you start filling in one of those forms, your browser loads Google’s reCAPTCHA code, which collects information about your device and how you use the page, sends it to Google, and may set Google cookies. Google’s Privacy Policy (opens in a new tab) and Terms of Service (opens in a new tab) apply to it.

Apart from those, this website sets no cookies for visitors and runs no advertising code. It counts visits with Vercel Web Analytics, which uses no cookies (see “What we collect”). Staff who sign in get the cookies that keep them signed in.

If your browser sends a Global Privacy Control or Do Not Track signal, this website doesn’t load Warmly; nothing else here follows you from one day to the next or across other websites, so the signal changes nothing else. Other than Vercel (which counts visits for us), Warmly and Google (through reCAPTCHA on those two forms), no other company collects information about your browsing through this site. When the estimate form suggests addresses, it is our server that asks Google, not your browser. The reviewers’ pictures in the Google reviews on our home page come from Google, which receives the technical details any website does when your browser loads them. When our home page shows our latest Instagram posts, they are fetched by our server and their pictures sent from this website, so your browser doesn’t contact Instagram unless you follow a link. Links to other websites — maps, city permit pages, our social media profiles — take you to sites with their own privacy policies.

Estimate requests and job applications are kept as business records. Nothing deletes them automatically; if you want yours deleted, ask us.

To see what you’ve sent us through this website, correct it or have it deleted, call (925) 228-1010 or email office@hamiltontree.com. We’ll make sure it’s really you before we change anything, and we’ll tell you if there’s something we need to keep, such as the record of work we’ve done for you.

What you send travels over an encrypted connection. Only signed-in staff can read estimate requests and job applications — the database refuses anyone else — and résumés are stored privately and opened through links that stop working after ten minutes. No website can promise perfect security, but that is how this one is built.

This website is for adults arranging tree work or looking for a job, and isn’t directed at children under 13. We don’t knowingly collect their information; if you think a child has sent us something, call or email us and we’ll delete it.

When this policy changes, the new version goes on this page with a new effective date at the top.